SUPPORT

SHIPPING AND WARRANTY

 

Every Portable Espresso Maker OFFROAD COFFEE and accessories purchased with the OFFROAD COFFEE will be shipped via DHL express delivery.

Note:  Recommend to gather all your products in one order. We cannot combine two orders placed separately and shipping costs will apply to each of them.

Duration: Your product will be shipped the day after you order and will be at your door within 1 – 3  working days, subject to your location.

CUSTOMS TAXES: Any order placed from www.offroad-coffee.com and delivered outside the European Union may be subject to taxes and customs duties, levied once the package reaches its destination. We have no control over these charges and cannot predict what they may be. For further information, you should contact your local customs office. Please be aware that Goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering.

WRONG DELIVERY ADDRESS: We are not responsible for the non-delivery of the package if the delivery address is wrong or if we do not have the necessary and correct information. In case of incorrect shipping information, an additional 20€ charge and case of cancellation of the order, these costs will be deducted from the refund.

Delivered Countries: WORLDWIDE

Note:  Every Portable Espresso Maker OFFROAD COFFEE for Bulgaria WILL BE FREE OF DELIVERY. Each ACCESSORY will be charged 3€ .

 

 

WARRANTY

 

24 Month Warranty Policy: for OFFROAD COFFEE Portable Espresso Machine and 12 Month Warranty Policy: for Heating element .

Warranty becomes effective from the date of purchase.Please store the WARRANTY CARD that you will receive along with the Portable Espresso Maker as an original sales receipt in a safe place. This document is required as proof of purchase.

IMPORTANT :

Before using the Heater, please visit the HOW IT WORKS (HOW TO USE HEATER) section on this website. There is showing the proper use of the Heater in accordance with the warranty.

Before using the OFFROAD COFFEE Portable Espresso Maker , please visit the HOW IT WORKS section on this website. There is showing the proper use of the OFFROAD COFFEE Portable Espresso Maker in accordance with the warranty.

Please note that you can only use the Heater from a 12 volts car cigarette lighter.

Please note that when using THE ADAPTER FOR NESPRESSO CAPSULES, it only works with ORIGINAL NESPRESSO capsules. This ADAPTER CAN NOT work with GROUND coffee .

Before using the OFFROAD COFFEE Portable Espresso Maker , in the kit includes USER MANUAL please read it .

The OFFROAD COFFEE Portable Espresso Maker has been manufactured to strict quality guidelines and meticulously examined before delivery. Each OFFROAD COFFEE magnetic cream nozzle is tuned by hand. Should the Portable Espresso Machine show any fault in materials, manufacturing or internal operations within the warranty from the date of purchase, we will repair or replace it – at our discretion – free of charge to you.

This warranty becomes void if the OFFROAD COFFEE Portable Espresso Maker has been damaged, or misused or maintained improperly. This warranty does not cover product parts subject to normal wear, thus possibly considered consumables (e.g. silicone seals) This warranty does not cover damage resulting from commercial, professional, collective or industrial use.

We do not cover damage not caused by the OFFROAD COFFEE Portable Espresso Maker itself such as accidental damage, faults caused by negligent use or care, mistreatment, abuse, theft, flood, fire, careless operation or handling of the OFFROAD COFFEE Portable Espresso Maker which is not in accordance with the user manual.